Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made on www.dakhilaa.com, operated by Dakhilaa Private Limited ("Dakhilaa", "we", "us", or "our"), a company incorporated in India, with its registered office at Chini Mill, Gajadhar Ganj, Buxar, Bihar 802103, India. Please read it carefully before you buy.

1. All purchases are final

Dakhilaa sells access to digital educational content (question banks, tests, reports, and tools). Because this content is delivered instantly and is considered consumed immediately upon access, all purchases are final and non-refundable. We do not provide refunds for a change of mind, partial use, or non-use of the content once your plan is activated.

2. Rare technical exceptions

Refunds are provided only in the following rare technical situations:

• Duplicate payment: if you were charged more than once for the same order, we refund the duplicate charge in full.
• Content not activated: if your payment succeeded but your plan/content did not activate and our support team is unable to fix it, we refund in full.
• Failed / pending transactions: any amount deducted for a failed transaction is auto-reversed by the payment gateway, usually within 5–7 working days.

3. Cancellation

Plans are one-time yearly purchases and do not auto-renew, so there is nothing to cancel to stop future billing. Your access remains active until the end of the paid period.

4. How to request a refund (technical cases only)

For the technical situations above, email support@dakhilaa.com from your registered email/number with your name, registered mobile number, and payment ID. We aim to respond within 3 working days and, if approved, process the refund to your original payment method within 5–7 working days.